NTISthis.com

Evidence Guide: PMAOPS402 - Respond to abnormal process situations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PMAOPS402 - Respond to abnormal process situations

What evidence can you provide to prove your understanding of each of the following citeria?

Recognise there is a problem

  1. Compare current performance with expected/historic performance
  2. Identify plant/process areas with poor performance
  3. Check the impact of routine adjustments to improve performance
  4. Identify problems not solved by the routine solutions
Compare current performance with expected/historic performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify plant/process areas with poor performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the impact of routine adjustments to improve performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify problems not solved by the routine solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define the problem

  1. Apply problem isolation techniques to isolate problem to a small part of the plant/process
  2. Quantify the effect of the problem in operational terms
  3. Postulate possible causes of the problem
  4. Identify types of evidence of each possible cause
  5. Investigate problem to accumulate evidence of cause type
  6. Analyse data to confirm cause of problem
  7. Determine the level of severity of the problem and priority of any required action
Apply problem isolation techniques to isolate problem to a small part of the plant/process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quantify the effect of the problem in operational terms

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Postulate possible causes of the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify types of evidence of each possible cause

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate problem to accumulate evidence of cause type

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data to confirm cause of problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the level of severity of the problem and priority of any required action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop solution

  1. Discuss possible solutions to cause with stakeholders and technical experts
  2. Determine whether a quick fix is needed
  3. Arrange for implementation of quick fix if required
  4. Check effectiveness of quick fix and take action to maintain stable, safe operation
  5. Agree required final solution with stakeholders and technical experts
  6. Arrange for required solution to be undertaken in appropriate timeframe
  7. Follow items initiated through until final resolution has occurred
  8. Check effectiveness of solution and take action to maintain or improve outcome
  9. Complete reports to procedure
Discuss possible solutions to cause with stakeholders and technical experts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine whether a quick fix is needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for implementation of quick fix if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check effectiveness of quick fix and take action to maintain stable, safe operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree required final solution with stakeholders and technical experts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for required solution to be undertaken in appropriate timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow items initiated through until final resolution has occurred

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check effectiveness of solution and take action to maintain or improve outcome

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete reports to procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Recognise there is a problem

1.1

Compare current performance with expected/historic performance

1.2

Identify plant/process areas with poor performance

1.3

Check the impact of routine adjustments to improve performance

1.4

Identify problems not solved by the routine solutions

2

Define the problem

2.1

Apply problem isolation techniques to isolate problem to a small part of the plant/process

2.2

Quantify the effect of the problem in operational terms

2.3

Postulate possible causes of the problem

2.4

Identify types of evidence of each possible cause

2.5

Investigate problem to accumulate evidence of cause type

2.6

Analyse data to confirm cause of problem

2.7

Determine the level of severity of the problem and priority of any required action

3

Develop solution

3.1

Discuss possible solutions to cause with stakeholders and technical experts

3.2

Determine whether a quick fix is needed

3.3

Arrange for implementation of quick fix if required

3.4

Check effectiveness of quick fix and take action to maintain stable, safe operation

3.5

Agree required final solution with stakeholders and technical experts

3.6

Arrange for required solution to be undertaken in appropriate timeframe

3.7

Follow items initiated through until final resolution has occurred

3.8

Check effectiveness of solution and take action to maintain or improve outcome

3.9

Complete reports to procedure

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Recognise there is a problem

1.1

Compare current performance with expected/historic performance

1.2

Identify plant/process areas with poor performance

1.3

Check the impact of routine adjustments to improve performance

1.4

Identify problems not solved by the routine solutions

2

Define the problem

2.1

Apply problem isolation techniques to isolate problem to a small part of the plant/process

2.2

Quantify the effect of the problem in operational terms

2.3

Postulate possible causes of the problem

2.4

Identify types of evidence of each possible cause

2.5

Investigate problem to accumulate evidence of cause type

2.6

Analyse data to confirm cause of problem

2.7

Determine the level of severity of the problem and priority of any required action

3

Develop solution

3.1

Discuss possible solutions to cause with stakeholders and technical experts

3.2

Determine whether a quick fix is needed

3.3

Arrange for implementation of quick fix if required

3.4

Check effectiveness of quick fix and take action to maintain stable, safe operation

3.5

Agree required final solution with stakeholders and technical experts

3.6

Arrange for required solution to be undertaken in appropriate timeframe

3.7

Follow items initiated through until final resolution has occurred

3.8

Check effectiveness of solution and take action to maintain or improve outcome

3.9

Complete reports to procedure

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

recognise signs of variations of plant and process that indicate different types of problems

select and apply problem isolation and analysis techniques to determine the most likely cause of problem

determine and initiate any immediate corrective action (quick fix) required

determine and initiate longer term solution

communicate and negotiate effectively with all stakeholders

follow through to ensure resolution of problems

undertake calculations.

Evidence must be provided that demonstrates knowledge of:

principles of operation and process science for all unit operations within the system/area and the interrelationships between them

cause/effect relationships between plant/process condition and process variable values

indicators of abnormal process situations, and evidence of which cause is responsible for the abnormal situation

impact of variations in plant and process and the distinctive signs of each variation (e.g. lower quality, lower rates, greater variability or greater difficulty in control).

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Problem isolation

Problem isolation uses techniques to isolate the cause of the problem to a specific part of the process or unit operation and uses techniques including one or more of the following:

flow charts

process logic/process requirements

cause and effect diagrams/charts

divide and conquer

control charts, run charts (Shewhart charts)

similarity/difference analysis

other structured processes defined by the organisation

Problem analysis

Problem analysis identifies possible causes and examines the evidence for each cause and uses techniques including one or more of the following:

Ishikawa/fishbone diagrams/

logic tree

histograms/Pareto analysis

scatter grams

brainstorming

control charts, run charts (Shewhart charts)

6 Hats (Edward de Bono)

other structured processes defined by the organisation